As Florida’s response to COVID-19 takes front and center, concern grows for low-income families who struggle to take precautions against the spread of the virus. Although Congress has passed the Families First Coronavirus Response Act to address, at least in part, the public health crisis and economic fallout from COVID-19, many barriers continue to keep struggling families from accessing the assistance they need during the pandemic. As Florida initiates policies implementing the Act and addressing other barriers to the safety net, FPI will update this form. When available, hyperlinks are provided to agency documents or statements that provide greater detail about the new policy.
On March 22, FPI and 44 other organizations sent a letter to Governor DeSantis, leadership in the Legislature and agency heads to urge action on 47 specific policy changes to reduce unnecessary barriers for Florida’s safety net programs in response to the COVID-19 pandemic. See the letter here.
Quarter change reporting instituted. DEO is requiring that Floridians receiving Pandemic Unemployment Assistance (PUA) or Pandemic Emergency Unemployment Compensation (PEUC) either reapply for assistance or complete a Quarter Change Questionnaire. DEO’s Fact Sheets and step-by-step video guides about quarter change reporting are here. According to DEO, this is because the federal government requires Florida to determine, on a quarterly basis, whether individuals who are currently receiving PUA or PEUC are eligible for Reemployment Assistance benefits.
RA work-search and work registration requirements waived through September 5, 2020. Persons filing an application for RA benefits beginning March 15, 2020, are not required to complete work registration in Employ Florida through September 5, 2020. In addition, work search requirements for individuals requesting benefits for the weeks beginning March 15, 2020, are also waived through September 5.
Florida signs CARES agreement. Florida signed an agreement with the United States Department of Labor on March 28, 2020, stating that it intends to implement CARES Act Pandemic Emergency Unemployment Compensation (PEUC) and Pandemic Unemployment Assistance (PUA). Here is a link to the National Employment Law Project’s analysis of UI provisions in the CARES Act.
Mobile app deployed. DEO has deployed a mobile app for RA applications.
Wait week waived. DEO has waived the wait week for Reemployment Assistance through September 5, 2020, which means that Floridians can get help for the first week they are out of a job. However, DEO says that, for applications prior to March 29th, 2020, the waiting week still applies.
Claimants allowed to modify application date. DEO says that, because Floridians have had a hard time applying for Reemployment Assistance due to no fault of their own, claimants can request to modify their claim filing effective date. According to DEO, backdating only applies to claimants who attempted to apply and were not able to file a claim between the weeks of March 9, 2020, to April 9, 2020. In those cases, the claim date can be adjusted to the date that the claimant originally tried to apply. To do so, DEO advises that claimants visit www.FloridaJobs.org and select the link “Request to Modify Claim (Application) Filing Effective Date.” DEO cautions that, If a claim is backdated, the maximum duration of state Reemployment Assistance benefits is still 12 weeks.
DEO to allow RA applicants to file using paper applications. On April 2, 2020, the Governor issued an executive order allowing RA applicants to use paper applications to apply, reassigning state agency staff to assist with RA efforts, authorizing DEO to procure additional resources to accommodate the increased volume of applications, and directing DEO to identify a third-party company to collect and deliver hard copy applications to DEO. The paper application can be downloaded here. Paper applications can also be obtained at CareerSource offices, where assistance in submitting applications will be available. Some libraries are also offering application forms. Check with your local CareerSource office or library first. New applicants who wish to apply online should apply at FloridaJobs.org.
FedEx to print and mail RA applications. DEO has partnered with with FedEx to allow unemployment claimants to print applications at over 100 FedEx offices and have those applications delivered by FedEx to Tallahassee for processing.
DEO to begin answering claim-specific questions. Effective 4/20/2020, DEO says that it began answering the claim-specific questions of those who call 1-833-353-6799. In addition, DEO also has an online contact form for claims-specific questions here. For general questions that are not claim-specific, DEO asks that callers call 1-833 FL APPLY (1-833-352-7759) 8:00 a.m. - 5:00 p.m. on Saturday and Sunday.
DEO finalizes PEUC application process. DEO has issued guidance governing Pandemic Emergency Unemployment Compensation (PEUC), which is up to an additional 13 weeks of assistance for unemployed RA recipients whose benefits have expired or been exhausted. Claimants are required to complete an application for state Reemployment Assistance benefits before applying for PEUC. If ineligible for RA, claimants will be redirected to file for PEUC through an “Apply for PEUC Benefits” hyperlink. In addition, Floridians who have already exhausted their benefits or have a Reemployment Assistance claim that expired after July 1, 2019, may also be able to apply.Benefits are payable for as early as March 29, 2020. The last week payable ends on December 26, 2020. Claimants must report weeks bi-weekly, remain unemployed, and be able and available for work
Updates from DEO on PUA CARES Act assistance. DEO has issued guidance governing Pandemic Unemployment Assistance (PUA) for Floridians who have exhausted their RA benefits as well as self-employed, contract employees and gig workers who do not qualify for RA. To receive PUA, a claimant’s job must have been directly impacted by COVID-19.
DEO institutes waiting queue for CONNECT access. As of June 1, 2020, DEO instituted a waiting line queue to access CONNECT.
Resources and guidance. For a list of resources and guidance from the United States Department of Labor on unemployment insurance and COVID-19, go here.
For DEO’s “Reemployment Assistance Frequently Asked Questions and Additional Resources,” updated 4/23/2020, go here.
For DEO’s latest claims data, go here.
DCF closes offices. DCF announced on March 18, 2020, that it was closing brick-and-mortar storefronts due to coronavirus. Because 10 percent of persons apply for safety net benefits in person, DCF recommends that those Floridians use drop-boxes at the Department’s storefront locations to turn in their applications.
DCF expands call center hours. DCF has expanded call center hours Monday through Friday, 7 a.m. to 6 p.m.; Saturday, 8 a.m. to noon; and Sunday, 1 p.m. to 5 p.m. On the last Sunday of each month, hours of operations will be 1 p.m. to 3 p.m. Call center numbers are 866-762-2237 or 850-300-4323 (TTY 1-800-955-8771).
Certification periods extended by 6 months through August. Certification periods for cash, food and medical assistance have been extended by 6 months for individuals and families scheduled to recertify in April through August 2020 under a waiver granted by FNS.
DCF switches to phone interviews. Phone interviews are now being used for TANF cash and SNAP food assistance.
DCF switches to phone interviews. Phone interviews are now being used for TANF cash and SNAP food assistance.
Mandatory work requirements suspended through August. Under a directive from Governor DeSantis to waive work requirements for safety net programs, DCF waived work requirements for individuals participating in the Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) program through August 2020. To do this, DCF explains that it partnered with the Department of Economic Opportunity to apply “good cause” statewide for TANF and SNAP recipients who would otherwise be subject to participation in mandatory work requirements as a condition of receiving those benefits. Through August, persons who were sanctioned in the past due to work requirements will be able to reapply and participate in SNAP or TANF again.
Congress passes Families First Coronavirus Response Act. Congress has passed the Families First Coronavirus Response Act to address the public health crisis and economic fallout from COVID-19. As Florida initiates policies implementing the Act, FPI will keep you updated. Note, however that, although the Act is a significant first step, an even more comprehensive package to provide direct aid to individuals and families is needed.
Emergency allotments issued. DCF automatically supplemented SNAP allotments of current recipients up to the maximum for a household’s size for four months (March -August). DCF says that, for August, households who normally receive their monthly allotment between the 1st and 10th, will receive the monthly maximum allotment on July 10. All other families can expect additional benefits to be included as a part of their regularly scheduled benefit allotment. New recipients will receive additional benefits within a week of being approved. FNS’ approval for the August extension has not yet been posted.
Florida rolls out Pandemic-EBT (P-EBT). USDA approved DCF’s request to provide P-EBT, which provides food assistance to families with children who are eligible for free or reduced-price school meals through the National School Lunch Program but whose school is closed due to the pandemic. This includes all children in Community Eligibility Provision schools. Only children in schools that participate in the National School Lunch Program are potentially eligible for P-EBT. Florida’s official approval from FNS to administer P-EBT is here.
P-EBT benefits were scheduled to have been issued automatically no later than June 30, 2020, except for eligible children in private or charter schools, who may not have received their P-EBT until July 21. For existing SNAP participants with children receiving free or reduced-price school meals, P-EBT benefits should have been automatically added to the family’s EBT card. Families participating in Medicaid or TANF who have children receiving free or reduced-price school meals were mailed their P-EBT benefit to the address on file with DCF. All other families should have gotten their P-EBT card at the address on file with the child’s school district. Families with children receiving free and reduced-price school meals prior to school closures on March 16, 2020, are supposed to receive a one-time benefit of $5.70 per day (55 days) per child. Families with children eligible for the free and reduced-price school meals program after March 16, 2020, should have received a pro-rated amount based on the month of eligibility. .
Families who believe that their children qualify for P-EBT but either did not receive any benefits or received benefits in an amount that they think is incorrect, have recourse.
The first step is to call DCF’s special P-EBT number at 1- 833-311-0321 to discuss the problem. If calling that number does not result in a fix or provide a satisfactory explanation, DCF has an appeal process that should be available to P-EBT claimants. More information about DCF’s appeal procedures should be announced when formalized.
Time limits suspended. SNAP time limits, in addition to work requirements, are suspended during the COVID-19 public health emergency. No one in Florida should be barred from SNAP due to time limits, even if they exhausted their time limit in the past.
DCF approved to ease interview requirements. USDA has given DCF a waiver, which was extended in June 2020, allowing the agency to waive an applicant’s interview prior to approval, provided the applicant’s identity has been verified. This includes applications for expedited service. As of July 7, 2020, it is unclear if this waiver will be extended further.
Florida granted waiver to allow families to purchase groceries online. DCF has been granted a federal waiver to permit the State of Florida to launch a pilot project statewide effective April 21, 2020, allows families to purchase groceries online with their Electronic Benefit Transfer (EBT) card, instead of going into stores.
What about Disaster SNAP (D-SNAP)? Although a COVID-19 disaster declaration has been declared both at the federal and state level, no D-SNAP program has been approved by the President or initiated as of now. Disaster Supplemental Nutrition Assistance Program (D-SNAP) is linked to a federal declaration of disaster approving the program.
For a list of current SNAP waivers for Florida from USDA, go here.
Redetermination/recertification times extended 6 months. For individuals due to recertify their Medicaid eligibility during April, May, or June these times have been extended for six months.
Extended application time. Effective with applications filed in February 2020, the time for submitting documentation required to process an application is extended for 120 days from the date of the application and eligibility will still be effective the first day of the month the application was received.
Exclusion of additional unemployment payments in determining eligibility. The $600/week of additional unemployment insurance payments under the CARES Act will not be counted as income in determining Medicaid eligibility. (However, these payments will be counted as income in determining marketplace subsidy calculations).
Coverage of Medicaid services during the state of emergency
AHCA has posted Medicaid Alerts and FAQs providing more detail on Medicaid service changes in response to COVID-19. They address a wide range of topics including, but not limited to: telemedicine guidance for medical, behavioral health, and early intervention services providers; long-term care provider network flexibilities allowing more types of providers to deliver specified long term care services; and continuity of care for adult day care center enrollees during the time these centers are closed.
AHCA is loosening coverage restrictions for behavioral health services. Effective May 5, all prior authorization requirements for mental health or substance use disorder treatment are waived and service limitations (frequency and duration) are lifted. For behavioral analysis services current authorizations will be extended through an "administrative approval process" which does not require providers to reassess beneficiaries currently getting services.
Per a May 29, 2020 provider alert, during the state of emergency AHCA will be reimbursing providers for telemedicine well-child visits provided to children older than 24 months through age 20. Providers are directed to actively work to schedule follow-up in-person visits to administer immunizations and other physical components of the exam which cannot be accomplished through telemedicine.
Coverage of home and community-based waiver services (HCBS) - In response to the public emergency, Florida obtained approval from the federal government to make changes in HCBS waiver programs, including the Long Term Care and Developmental Disabilities programs. The changes are effective retroactively from January 27, 2020 to January 26, 2021. Details can be found here. They include, but are not limited to:
A note on COVID-19 testing for the uninsured: Florida has not opted to receive 100 percent federal Medicaid funding for COVID-19 testing of people without health insurance. Thus Floridians must look to an uneven patchwork of free testing resources scattered around the state. AHCA advises that uninsured people may receive free testing from their county health department or a federally qualified health center and that “many communities provide testing for free for individuals who do not have insurance. Please click here to find a test site in your area. Uninsured individuals should ask before the test whether testing is free of charge."
Florida’s Agriculture Commissioner takes early steps to feed school children during school closures. Many of Florida's low-income children will still be able to get free and reduced-cost meals even though their schools are closed because of the pandemic. Families can locate free meals for children under 18 through the Florida Department of Agriculture and Consumer Services’ (FDACS) Summer BreakSpot website. For most sites, no application is required.
For a list of current child nutrition program waivers for Florida from USDA, go here.
DOH attains waiver allowing remote issuance: Department of Health (DOH) obtained a waiver of the requirement that participants pick up their EBT cards in person at recertification or during nutritional education appointments.
WIC participants allowed to substitute certain food: Under a waiver from USDA, WIC participants in Florida are allowed to substitute milk of any available fat content and whole wheat or whole grain bread in package sizes up to 24 oz. when 16 oz. packages are unavailable.
USDA waived physical presence requirements: Although the scope and logistics are unclear at this time, USDA has given DOH permission to waive the requirement that persons be physically present at each certification or recertification determination in order to determine eligibility under the program. through May 31, 2020.
USDA extends certification periods through May 31, 2020, for some participants.
For a list of current WIC waivers for Florida from USDA, go here.
HHS provides guidance. HHS has issued guidance on the flexibilities in TANF to respond to COVID-19.